A globally recognized luxury jeweler expanded its sustainability operations in response to growing data demands from internal and external stakeholders.
With operations spanning over 200 locations across 36 countries, the company sought to enhance how carbon, traceability, and ESG-related data was collected, organized, and reported without compromising the rigor of its existing processes.
Using Pulsora, the jeweler introduced new efficiencies and transparency across their sustainability workflows, reducing reporting cycles from weeks to days.
They’ve also achieved broader cross-functional engagement and more scalable data governance practices, …freeing up time for their internal team and consultants to focus on strategic initiatives, including continued efforts in areas like responsible diamond sourcing.
The challenge: Strengthening an already sophisticated approach to ESG and traceability
This heritage brand has long prioritized responsible sourcing and sustainability leadership.
In preparation for increasing data expectations across their value chain and from their parent company, the jeweler took further steps to modernize their approach by finding a new solution that would complement and streamline their existing programs.
Their previous platform supported many sustainability functions but reporting needs became more frequent and increasingly more audit-intensive.
The solution: Implementing technology for enterprise-scale alignment
The jeweler implemented Pulsora to help centralize and structure data collection, traceability reporting, and emissions management across global operations.
They focused on:
Flexible data workflows
50+ business units and site managers now input data directly, reducing dependencies on manual coordination and enabling more frequent data cycles. This allows the company to engage their supply chain, manage and analyze data, calculate emissions, and report to stakeholders.
Audit-readiness
Emissions data is now collected with supporting documentation and estimation methods embedded, supporting faster and more transparent assurance processes.
Real-time visibility
The company supports internal traceability reporting requirements every quarter and has significantly reduced the time required for those efforts.
Cross-functional alignment
Our Product and Customer teams work alongside the jeweler to configure features for high-complexity use cases and processes, including how contributors engage with the system across departments and regions.
Operational improvements: Enhancing efficiency, visibility, and data access
Since the collaboration began, the luxury retailer has streamlined its internal sustainability workflows in Pulsora while maintaining its established standards for quality and traceability.
Specific areas of improvement include:
Decentralized carbon data collection
Regional managers input cascading carbon data regularly and ad-hoc, enabling continuous collection and reporting throughout the year in their unified GHG inventory.
The structured cadence of data collection enables consistent tracking and analysis over time to support decarbonization planning and net-zero efforts.
With this decentralization of data collection, Pulsora supports the company’s purchase of EACs and RECs to ensure they’re consistently on track with their net-zero Scope 2 emissions goals.
Quarterly traceability reporting
Every business unit within the organization can now collect purchasing data specifically for traceability reporting. This now takes place in days instead of weeks.
Audit-ready carbon inventories
Pulsora’s smart estimations fill in data gaps, apply emissions factors, and streamline audit workflows in a calendarized breakdown.
Cross-team engagement
Over 50 contributors — from business units to facilities — input data directly into the platform. The ability to get site-level data from site managers that integrates directly with the company’s carbon auditors ensures data is always complete, correct, and compliant.
Working in collaboration with Pulsora, the luxury jeweler has improved the efficiency of key sustainability workflows. Traceability reporting cycles are now completed more quickly, year-end GHG inventories are finalized with less manual effort, and over 50 contributors provide data directly into the system, enhancing overall visibility.
The jeweler also participates in industry working groups focused on sustainable traceability for materials like diamonds. Improved access to organized supply chain data supports these efforts and enables timely responses to stakeholder requests.
This ongoing partnership has helped the company make targeted improvements to its sustainability operations without disrupting the integrity of established programs.
Pulsora handles complex carbon and scalable ESG strategy
As a leader in the luxury space, this brand continues to invest in responsible sourcing and transparency across its operations. Technology has played a role in evolving those efforts—making it easier to collect, verify, and act on sustainability data across a large, decentralized network of facilities and suppliers.
Pulsora’s purpose-built platform supports sustainability teams that require scalable workflows, timely data access, and system-wide consistency.
Ready to see what’s possible? Book a personalized demo to explore how Pulsora can power your next phase of sustainability leadership.
