Charles Taylor improved their carbon management approach by migrating to a comprehensive, audit-ready system in Pulsora. They successfully calculated emissions across Scope 1, 2, and multiple Scope 3 categories for their 96 global offices while maintaining sophisticated estimation methodologies and delivering data for SECR and TCFD reporting frameworks.
About Charles Taylor
Charles Taylor provides professional services and technology solutions to the global insurance market. Operating across 120 countries, Charles Taylor delivers outsourced managed claims services, loss adjusting, broking and underwriting support, and insurance management solutions across marine, energy, aviation, property/casualty, and international life and captives sectors.
Headquarters
London, United Kingdom
Industry
Global insurance services and technology solutions
Employees
~4,000
Revenue
$350M
The challenge: Outgrowing a legacy carbon management platform
Charles Taylor was already in the process of delivering accurate, auditable carbon reporting, but their previous carbon management platform wasn't meeting expanding needs for sophistication, data handling capacity, or reporting flexibility.
They were in search of a new, more robust solution to handle high volumes of carbon data across a global office network and support complex Scope 3 calculations across multiple categories.
In order to accomplish this, it was necessary to migrate historical data seamlessly from their legacy platform and maintain their specific estimation methodologies for audit continuity. This would allow Charles Taylor to deliver data ready for UK regulatory frameworks (SECR and TCFD), providing transparent, auditable calculations that would satisfy external auditors.
The solution: Comprehensive carbon management with sophisticated methodology support
Working in close collaboration with Pulsora, consultants from Ecofiniti, and external auditors, Charles Taylor implemented a carbon management system designed for accuracy, auditability, and scale.
Seamless platform migration with historical data processing
Charles Taylor migrated from their previous solution to Pulsora without disrupting their reporting timeline. Pulsora processed historical raw data exports for Scope 1 and 2 emissions, cleaning and standardizing the information without requiring manual preprocessing from Charles Taylor's team.
This automated approach eliminated the data quality concerns and manual effort typically associated with platform migrations, allowing Charles Taylor to maintain reporting continuity while upgrading their capabilities.
Comprehensive Scope 1, 2, and 3 emissions calculations
Pulsora now calculates emissions across Charles Taylor's full global footprint:
- Scope 1 and 2: Complete direct and energy indirect emissions across 96 offices worldwide
- Scope 3: Categories 1-9, 13, and 15, covering the majority of Charles Taylor's value chain emissions
The platform handles average, spend-based, and hybrid methodologies per the GHG Protocol, with file-based data sources enabling efficient uploads across nearly every Scope 3 category.
Sophisticated estimation methodology with full auditability
Charles Taylor had already developed specific estimation methodologies for gap filling. Rather than forcing a change, Pulsora replicated and enhanced this approach, supporting multiple estimation methodologies within a single platform with full data lineage.
The result? Transparent, auditable gap-filling processes that satisfied external auditors while maintaining consistency with Charles Taylor's historical approach. Every estimation is documented, traceable, and ready for verification.
Supplier-specific emission factors for enhanced accuracy
For emissions related to purchased goods and services, Pulsora – with th help of Ecofiniti – incorporates supplier-specific emission factors wherever possible, moving beyond generic industry averages to deliver more precise emissions accounting. This capability provides Charles Taylor with higher-quality data while demonstrating their commitment to measurement accuracy.
Flexible business hierarchy to support client-specific emissions tracking
To support Charles Taylor’s client-specific reporting needs, Pulsora implemented a custom branch within the business hierarchy. This branch captures travel-related emissions associated with Charles Taylor’s repatriation services.
This configuration enables Charles Taylor to fulfill client requests for this data while ensuring it remains excluded from their own carbon footprint. With Pulsora, they’re able to model not only internal entities and facilities, but also top-tier clients or suppliers where tracking and transparency are required.
Direct support for UK regulatory reporting
All carbon data from Pulsora feeds directly into Charles Taylor's regulatory reporting:
- SECR (Streamlined Energy and Carbon Reporting): UK mandatory climate reporting
- TCFD (Task Force on Climate-related Financial Disclosures): Voluntary global climate risk and opportunity disclosure
Both frameworks now draw from a single, consolidated data platform, eliminating the need for manual data reconciliation or multiple reporting systems.
The results: Rapid implementation, sophisticated capabilities, and audit readiness
The collaboration between Pulsora, Charles Taylor, Ecofiniti, and external auditors delivered measurable outcomes that established Charles Taylor as a carbon management success story:
• Achieved platform setup and data collection in 3.5 months: From initial implementation to full data ingestion across 96 offices, Charles Taylor was operational and ready for audit in record time.
• Successfully migrated historical data without manual processing: Legacy platform data was cleaned, processed, and integrated automatically, saving significant internal resources.
• Maintained sophisticated estimation methodologies: Complex, multi-step estimation processes were preserved and enhanced, ensuring audit continuity and stakeholder confidence.
• Delivered audit-ready calculations rapidly: External auditors verified that calculations and methodologies were correct and transparent, with only minor internal data inconsistencies (between sustainability and finance teams) requiring resolution.
• Enabled comprehensive regulatory reporting: SECR and TCFD reports now draw from a single, reliable data source with full traceability and documentation.
• Positioned for ESG expansion: With carbon management successfully established, Charles Taylor is now implementing ESG capabilities to support future reporting needs, including EcoVadis and HR metrics.
From carbon excellence to comprehensive sustainability management
Charles Taylor's implementation demonstrates that even the most sophisticated carbon management requirements can be met with the right platform, methodology support, and collaborative approach. Now, they operate with a scalable foundation capable of supporting both current reporting obligations and future sustainability initiatives.
Pulsora is purpose-built to support complex carbon accounting and sustainability management, whether you're operating across dozens of offices or multiple sectors.
Ready to see how it works? Book a personalized demo to explore how Pulsora can support your end-to-end carbon management and sustainability reporting needs.
